FAQ

Here are some frequently asked questions. If you still have a question that is not covered here, please give us a call or send a message.

Do you have disabled Facilities?

Yes, we have 2 disabled parking spaces, 1 disabled toilet and we are in the process of making the centre accessible for all, including installing a hoist. If you have specific questions regarding activities, please give us a call.

Do you have showers and toilets?
Yes, we have shower and toilet facilities on site.

What times are you open?
Our operating hours vary during the year, in Winter we generally close around 4pm, with reception open from 9am to 3pm. In the Summer we generally operate later working hours, depending on what groups we have in. Reception is usually manned from 9am to 4pm.

Can you come down and swim anytime?
We run swim sessions every day and the times vary according to daylight hours and other operating issues. All the swim times, which are one-hour sessions, are updated on the website and Facebook, including the swimmers Facebook page. Due to the other activities that we run here; you cannot swim outside of these times.

Do you have to book in advance?
For all instructor led activities, it is advisable to book in advance to avoid being disappointed. During the busy season we can book up quite quickly and we generally cannot accommodate people who just turn up.
If you have your own equipment and just want to rent time on the lagoon, it is best to ring up on the day to see how busy we are, but we can usually accommodate small groups.

Can you hire equipment to use offsite?
The only equipment that can be hired and taken offsite are our mountain bikes. All water equipment i.e. kayaks and paddleboards, can only be hired for use on our lagoon, and only during operating hours and if we have availability.

What do I need to bring?
You will need to bring shoes for the water, swimwear and a towel for all water activities. For our kayak river trips, we advise that you wear comfortable clothing, appropriate for the weather on the day, and we will just supply the buoyancy aids.
If you are dropping your kids off for one of our adventure days, they will need the following:
-Change of old clothes
-Shoes for the water
-Towel
-Swimwear
-Appropriate outer clothing for the weather on the day
-Lunch, snacks and drinks
For land-based activities, appropriate outer clothing and sensible footwear.

What do you supply?
We supply wetsuits, where needed, and buoyancy aids for all instructor led, water activities. Where helmets are required for bikes and for some water activities, they will also be supplied.

Can I buy vouchers?
Yes, we sell vouchers from £5 upwards, these vouchers are valid for a year from the date of purchase and can be used towards any of the activities we run at Willowgate. You can buy the vouchers online using the link below: https://willowgate-activity-ce...

Do you have a cafe on site?
There is a café, but it is located under the Friaton Bridge, around 5-10 minutes’ walk from the activity centre and main lagoon, and is open
Wednesday to Sunday. For food inquiries you will need to contact the café itself for options and pricing, if food is ordered for your group, it will be delivered to the centre for consumption.
Phone: 01738446546 or email Jackie, who will respond during working hours, on [email protected]
Outside of the café we don’t supply drinks unless it is part of your corporate package.
https://www.willowgatecafe.co....

Do you accept cash?
Unfortunately, not, we only accept credit or debit cards. In the case of groups, we would send an invoice, which can be paid by BACS are cheque.